These resources have been developed to support additional learning following completion of the Key Digital Skills Module, created by Libraries Connected.

Libraries Connected is not responsible for the content of any external websites linked within this module.

If you spot broken links or have suggestions for additional resources, please email info@librariesconnected.org.uk

Things you might want to do

• Work with colleagues to discuss how you would run a session to demonstrate the use of your online resources such as eBooks.
• If your library runs digital skills session you could buddy with the staff or volunteers who deliver the sessions to learn more.
• Plan how you would introduce someone to learning digital skills. For those people with little or no knowledge think how you would encourage them to make the most from the internet. Introduce them to self-directed learning programmes such as Learn my Way and GCF Learn.
• Take a look at your library service’s social media channels. If you can, write a post for one of the library social media channels promoting an event or service.
• Think about the key online resources that would be useful for answering enquiries – these might be related to local and national government services, using your online services such as the library catalogue to renew and reserve, paying charges online, using eBooks.
• Search for your library using different search engines and check if the results contain out-of-date information. Encourage users to check for the official website.
• Check what accessibility features are available on your public computers.

Learning resources

Please note: most of the Learn My Way links now require registration.

Digital Champions

Learn my Way resources for Digital Champions

Doing digital inclusion in libraries: A handbook - (opens as a download) pdf from the Good Things Foundation

Essential Digital Skills

Essential digital skills framework - GOV.UK (www.gov.uk)

Digital Foundation Skills

Essential Digital Skills modules although for teachers/trainers they contain useful information on the five digital skills

Communicating

Email from Learn My Way

Staying in touch from Learn My Way - including video calling

Hosting a Zoom meeting from Digital Unite

Office programs from Learn My Way

Social networks and messaging apps

Social networks from Digital Unite

Beyond email from GCF Learn

Problem solving

Troubleshooting techniques from GCF Learn

Using your computer's built-in help from GCF Learn 

Tips and tricks from GCF Learn

Transacting

Spending money from Learn My Way

Government services online from Digital Unite

Managing your money online from Learn My Way

Making and saving money online from Digital Unite

WIFI security from the Information Commissioner's Office

Wireless networks & hotspots from Get Safe Online

Handling information and content

Search better from GCF Learn

Digital media literacy from GCF Learn

Trust online from the Open University

Storing favourite webpages from Digital Unite

Files and storage from Digital Unite

Building a search using Access to Research

Staying safe online

Password managers from the National Cyber Security Centre

Setting up two-factor authentication (2FA) from the National Cyber Security Centre

How to spot a fake or scam website

Security and Safety from Learn My Way

Get Safe Online

Keeping children safe online from NSPCC

Being safe and legal online

Accessibility

Doing digital inclusion disability handbook  - (opens as a download) pdf from the Good Things Foundation

Online Centres Network supporting accessibility resources

My Computer My Way from AbilityNet

Some key facts

Digital Nation from Good Things Foundation