Cancellation Policy
This document outlines Libraries Connected's cancellation policy for ticketed events.
Cancelling all or part of your booking
If you need to cancel your booking, you must give us written notice by email to events@librariesconnected.org.uk.
You will be liable for charges for the full value of the booking and the level of charge to be applied will depend on the amount of notice you give us, calculated from the table below:
| Written notice received by us | Percentage of your booking to be charged |
| 6 to 8 weeks before the first day of the event | 75% unless the ticket can be re-sold |
| 4 to 6 weeks before the first day of the event | 90% unless the ticket can be re-sold |
| Less than 4 weeks before the first day of the event | 100% |
| On the day of the event | 100% |
Name changes
You may transfer your booking to another member of staff within your organisation at any point. You must give us written notice of any changes.
Final details
Delegates must provide all the required key delegate information, including full name, email address, dietary requirements etc. not later than 14 days before the first day of the event. Changes to delegate details made later than this may not be reflected in attendance and rooming lists or catering provision.